Resume

Profile

Passionate IT professional skilled at navigating complex IT organizations. Achieved positive outcomes across a diverse mix of higher education, non-profit, private and public organizations.

2024 - Present

IT Manager
Legislative Counsel Bureau, Carson City, NV

• Lead the engineering department ensuring consistency in quality
  Design, develop, and maintain web and desktop applications
• Manage software information technology projects
  Serve as senior technical lead on software engineering projects
• Integrate software and hardware using Crestron and other technologies
• Review and maintain end user license agreements
• Troubleshoot and maintain a complex array of networked servers and devices
• Governance of IT enterprises and technology systems
• Research and evaluate new and emerging industry technologies
• Ensure security, integrity, and resilience of applications by applying industry best practices

2022 - 2024

Director of Web Services
Mission Minded, Remote

• Lead the entire web services department ensuring consistency in quality and adherence to brand strategy
• Partner with brand strategist to develop recommendations for web strategy
• Develop web strategy using analytics, interviews, and other stakeholder information
• Guide a diverse team of strategist, developers, and designers
• Review and maintain end user license agreements
• Manage web services project budgets including software, staff, and other resources
• Serve as senior technical lead on web projects
• Mentor and guide a team of full-time and contract professionals
• Scope, budget, and staff all website projects including web developers and UI/UX designers
• Inspire team members for an inclusive culture
• Ensure web development web projects are ADA accessible
• Create and modify  strategic web plans for clients

2015 - 2022

Director of Web Development
University of Nevada, Reno, Reno, NV

• Serve as primary administrator of the University’s content management system and related third-party applications
• Development of digital brand standards
• Implement innovative technology systems based on industry best practices
• Review analytics to ensure business process remain productive and useful
• Manage and administer the University Website using web publishing software
• Develop effective university policies and procedures regarding accessibility and governance
• Ensure all systems supported by the team are ADA accessible
• Develop and manage university accessibility standards and guidelines
• Identify and understand the varying needs of individual college units and Communication team members
• Support crisis communications to University community
• Delegate duties and reprioritize tasks as required to meet project deadlines
• Coordinate and track workflow, schedules, and projects for the team
• Train full-time staff and student workers on best practices
• Develop the departmental strategic plan in coordination with other leadership team members
• Evaluate staff performance and encourage continuous improvement
• Advise new systems and business process to University senior leadership
• Assist Executive Director with departmental budget and planning
• Support APM software for continious monitoring of web applications.

Faculty Senate Executive Board Member

• Assist Faculty Senate Chair during discussions
• Serve as liaison to Administrative Faculty Committee
• Serve as liaison to Campus Affairs Committee
• Collaborate with Executive Vice President & Provost on University initiatives
• Work in partnership with University faculty on creation and modification of University policy

President’s Division Faculty Senate Member

• Engage in conversations with Faculty Senate members on current topics
• Implement solutions for University Faculty through University policy
• Communicate information to the President’s Division in a timely manner
• Request constituents input on topics presented during Faculty Senate meetings

2015 - 2015

Application Development Supervisor
State of Nevada, Secretary of State, Carson City, NV

• Supervise application development staff
• Assign work and provide technical support to ensure staff has proper knowledge, training and guidance
• Develop custom .Net applications using web forms
• Integrate custom applications into Vision CMS
• Provide information and work with management on budget development
• Provide consultation and/or training for technical staff and system users
• Management of budget for staff
• Implementation of Entity Framework and a Data Access Layer

2011 - 2015

Supervisor of Web Development
International Game Technology, Reno, NV

• Develop and maintain custom applications using selected development technologies
• Implement the design produced by the Web Design Team while maintaining programming standards
• Participation in the technical and functional development of a rebranding of IGT.com
• Facilitate, guide, and collaborate the corporate style guide
• Effectively execute regionalization of content
• Evaluate web presence and provide suggestions on methods for improvement
• Manage new development projects coordinated with Global Communications Managers
• Research possible software solutions to compare and contrast with Gartner’s Magic Quadrant
• Provide a web service for customers and vendors to provide secure information in a continuously available form
• Implement and maintain the corporate Content Management System (CMS)
• Asses functions of legacy systems and resources
• Transition servers from a local data center to a cloud solution within AWS

2008 - 2011

Technology Services Coordinator
University of Nevada, Reno, Reno, NV

• Development of a departmental Information Technology staff
• Manage the implementation of a digital signage solution
• Supervise the audio/visual systems and departmental IT staff
• Maintain Technology Services budget of staff, equipment, and software
• Effectively teach people with diverse backgrounds and knowledge the use of building technology
• Manage the installation and customization of 3rd party systems
• Research and identify areas for business process improvements
• Manage multiple budgets related to technology and staffing within the Student Union
• Train student and full-time team members on use of technology/computer equipment
• Guide off campus organizations on technology needs for events within the Student Union
• Provide excellent customer service in person, by phone, and e-mail
• Resolve conflicts through active listening and understanding
• Provide strategic enterprise development, evaluation, and support

2006 - 2008

Software Developer
International Game Technology, Reno, NV

• Develop and maintain custom application using .Net, Java, and/or other technologies
• Customize and troubleshoot 3rd party applications
• Perform research and development of new process automation software
• Maintain and troubleshoot the company ticket tracking system
• Create SQL scripts as needed for custom software applications
• Assist in the upgrade of SQL Server 2000 to SQL Server 2005
• Manage the implementation of a requirements management software application
• Convert SQL Server DTS packages to SSIS packages
• Coordinate the movement of applications to a Citrix blade environment

2003 - 2006

Programmer/Analyst / Technology Services Coordinator
University of Nevada, Reno, Reno, NV

• Positively and effectively interact with a diversity of students, staff, and community members
• Develop and maintain Office of University Assessment web application
• Assess the needs of end users and develop custom tables and applications
• Maintain and troubleshoot the university campus card system
• Assist the Director in the acquirement of a “One Card” system for the University
• Work with outside vendors on maintenance of card production hardware
• Support end users with varied backgrounds and system knowledge
• Coordinate with the Associate Director all technology projects involving the Student Union
• Assist in budgeting for needs assessment for new computer hardware, software, and other technologies